Wed, 21 October 2009
Atlanta Business Radio Customer Experience Special w Mike Wittenstein, Scott Reed, Jim Knight & Mary Kathryn Dean
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There's a lot of talk about improving customer experience. But very little about how do you make them work better and more consistently. Mike Wittenstein, the Authority on Customer Experience, and some of his colleagues from leading experience brands Hard Rock, Chick-fil-a, and Alternative Apparel will discuss why focus on the employee experience is important and share some ideas you can build on in your own business.
Learn more about Mike Wittenstein at www.mikewittenstein.com. Check out Jim Knight at www.hardrock.com. Scott Reed can be found at the Chick-fil-A at Sprayberry Square or online at www.chickfila.com. Check out the latest fashions at Mary Kathyrn Dean's Alternative Apparel at their website www.alternativeapparel.com
Also if you know of a business in Atlanta that we should know about please email Amy Otto at Amy @ atlantabusinessradio.com and we will try and get them on the show