Wed, 13 August 2008
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Today's show is brought to you by TAB of Northwest Atlanta.The Alternative Board of Northwest Atlanta brings together owners of privately held businesses to overcome challenges and seize new opportunities with a combination of peer advice and strategic business coaching. Board members meet monthly to learn from one another's successes and mistakes and create more valuable and profitable companies. Achieve Greater Success with Peer Advice and Coaching with TAB of Northwest Atlanta. www.tab-nwatlanta.com
Our first guest this morning was Stone Payton a Sales & Marketing Troubleshooter who specializes in helping Training & Consulting firms Solve Their Sales Problem.
Affectionately known as "The Most Candid Consultant On The Planet," and widely recognized as the man who literally wrote the book on SPEED®, Stone is no theorist. He works exclusively in the "No Bull” Zone, and has a real job just like you and your team. Several actually . . . serving as Chief Sales Officer, Trusted Advisor, Sales Troubleshooter, and Top Producer for some of the world's most respected Training & Consulting firms.
For over 20 years, Stone has been helping organizations drive their business strategies more effectively. His unusual candor and energetic style provide a refreshing and much needed perspective to clients striving to improve their organizational SPEED (the ratio of results to time invested).
Mr. Payton is an accomplished speaker, published author, and
co-founder of MarketMateTM a unique network of consulting firms and
individual specialists solely dedicated to helping clients Grow Their Business Fast. He is speaking at a Growth Answers event on Wednesday August 20 at
7am at the Georgian Club for more information please go to www.growthanswers.com. For more
information about Stone please go to his website www.marketmate.org or blog www.stonesells.blogspot.com
Next we had on Procurement Guru Norman Conway with Prorizon. Norman was just named the Pro to Know from Supply & Demand Chain Executive magazine. Norman explained that if your company issues more than 500 POs per month, his Web-based e-procurement system can streamline and automate your processes, cutting costs by 45-75%, an average of $60 per PO. It"s so easy to implement you can go live on their Web services platform within 45 days without having to buy and implement software or overhaul your current systems. Prorizon helps you Streamline procurement processes; Maximize resource utilization; Standardize user-controlled buying; Track assets and Audit performance. For more information please go to Norman’s website www.prorizon.com
Next we had on Michael Thomas National President of the CRM Association. Michael explained that Customer Relationship Management (CRM) is now part of the mainstream. Customer strategy is “ordinary” and something that is a day-to-day concern for all enterprises, large or small. The business universe has shifted its focus from the company at its center to the customer at its hub.
As a result, the CRM industry has matured. More than ever, firms that do nothing but work involving the analysis and enrichment of customers abound. CRM as an industry has not just practitioners, but vendors, integrators, management consultants, boutique specialists, evangelists, analysts, pundits, bloggers, authors and even detractors!
As the industry has matured, so has the customer – not just the industry’s customer but the customer that CRM was created to support. The customer experience, formerly an art and a gut check, is now a cutting edge science that is necessary for business growth and differentiation in an era where customers are fully empowered and highly volatile.
CRM Association represents the Customer Relationship Management (CRM) industry and all its constituents. CRM represents what is now becoming an organized body of knowledge and strategy to be reckoned with. The CRM Association aims at representing the industry as not just a purveyor of knowledge and information, but an action-oriented association that will protect and promote the interests of customer relationship management and its institutions and provide the members with the tools that it needs to enrich and improve that customer experience – be it the member’s direct customers or the customers of the members customers. Please learn how to join Michael at his association’s big Return to Customer event August 26-27. For more on the CRMA please go to www.crmassociation.org or to learn more about Michael and his company Neighborhood America please go to www.neighborhoodamerica.com
We closed the show with Susan Knox Founder of Corporate Connections. Corporate Connections provides direct Access & Highly Targeted Introductions to individuals helping fill your Pipeline & Accelerate the growth of your business. Susan explained that People Do Business with people they Know, Like and Trust. The challenge is it may takes weeks, months and often years to get connected to the Right Relationships. Being a native Atlantan, Susan has spent the last 10 years of her career building Trusted Relationships which helps others expedite their business development initiatives. Corporate Connections Accelerates your opportunity to meet the right people at the right time at the right place. For more information about how you can tap into Susan’s Golden Rolodex please go to her website www.corporateconnections.us
Also if you know of a business in Atlanta that we should know about please email Amy Otto at Amy @ atlantabusinessradio.com and we will try and get them on the show.